Reference

Privacy Policy

We collect only what we need to run your account, verify withdrawals and keep the platform secure. Your payment details stay with Touch 'n Go eWallet, Boost or GrabPay — we see transaction confirmation only, never your full wallet credentials or PIN.

Account data encryptedPayment rails handle credentialsWithdrawal verification logsDevice session trackingContact support anytime
livebet888 Privacy Policy
DATA HANDLING

How We Protect Your Information

Your password is hashed before storage so even our own database admins can't read it back. Deposit and withdrawal logs include only the payment method name and transaction ID from your e-wallet — we never store your Touch 'n Go eWallet, Boost or GrabPay login credentials because those stay inside the payment app. SSL encryption covers every page from login to cashout.

Encrypted Storage

Account data and ID photos sit in encrypted database fields. Access is restricted to engineers who maintain the platform and support agents handling verification tickets. We run automated audits to flag any unusual access patterns.

Cookie Policy

Session cookies expire when you close the browser; persistent cookies last 90 days and remember your language and lobby layout preference. We don't use third-party advertising cookies. Clear them anytime through your browser — you'll stay registered but will need to log in again.

Retention Period

Active account data stays live as long as your account is open. If you request deletion we remove personal identifiers within 30 days but keep anonymised transaction logs for six years to meet financial record-keeping requirements where local law applies.

Access & Correction

You can download a copy of your account data from the settings page or request it by email. Update your mobile number, email or password yourself in settings; more sensitive changes like closing your account or disputing a logged transaction go through live chat for verification.

CONTACT CHANNELS

How to Reach Us About Privacy

Questions about what data we hold, requests to update your details or delete your account entirely go through the same support channels we use for payment and game questions. Live chat is the fastest route during operating hours; email works any time and we reply within one working day.

Team online

Live Chat

Open the chat bubble at the bottom right of any page when you're logged in. Privacy requests get routed to a senior agent who can pull your account file and explain exactly what we store. They can also start the deletion process if you want your account closed permanently.

Email Support

Send privacy questions or data-access requests to the support address listed in your account settings footer. Include your registered mobile number or email so we can verify the request is genuinely from you before releasing any personal information.

Account Portal

The account settings page shows your current email, mobile number and linked payment methods. You can update your password there yourself; changing your registered mobile or email requires a support ticket because we send OTP codes to those contacts for login verification.

Privacy Questions from Malaysia Players

We ask for your mobile number, email address and a password you create. When you make your first deposit we log the payment method — Touch 'n Go eWallet, Boost, GrabPay or another rail — so withdrawals go back to the same wallet.

We don't sell your data. Payment processors see transaction details to clear deposits and withdrawals, and we may share records with regulators if local law requires it, but we never hand your information to marketing firms or ad networks.

If your account stays inactive we keep the data live indefinitely so you can log back in whenever you want. Request deletion through support and we'll remove personal identifiers within 30 days, though anonymised transaction logs stay archived for compliance.

Yes. The account settings page lists your registered contact details and linked payment methods. For a full data export including transaction history and support tickets, email our privacy contact and we'll send a file within one working day.

Session cookies keep you logged in as you move between live tables, slots and the sportsbook. Persistent cookies remember your language choice and lobby layout. You can clear them in your browser settings — that logs you out and resets preferences.

Log into your account, open settings and change your password yourself right there. Updating your mobile number or email requires a support ticket because we use those for OTP login codes and need to verify the request is genuinely from you before switching them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.